Managed Network Services

GNL Managed Wireless Services: Fully Managed vs. Partially Managed

GNL offers two levels of managed wireless services, catering to different customer needs regarding hardware ownership and maintenance responsibilities.

Fully Managed Service

This option provides a comprehensive, hands-off solution for the customer, with GNL taking full responsibility for the wireless infrastructure.

Key Features and Benefits:

• Complete Installation and Maintenance: GNL handles the entire setup process, from initial installation to ongoing maintenance of the wireless services within the defined project scope.

• Scalability: Additional coverage can be easily added as your needs evolve, ensuring your wireless network can grow with your business.

• Professional Configuration: GNL ensures the wireless product is expertly configured for optimal performance and security.

• Hardware Ownership by GNL: This is a significant advantage, as GNL retains ownership of all hardware. This relieves the customer of several burdens:

  • No Replacement Costs: You don't have to worry about the expense of replacing worn-out, outdated, or damaged equipment.

  • Reduced Capital Expenditure: By not owning the hardware, your upfront capital outlay is minimized.

  • Worry-Free Maintenance: GNL covers issues arising from:

    • Manufacturer defects

    • Power surges

    • Acts of nature (e.g., lightning strikes)

  • Exception: This service does not cover damage caused by willful physical abuse.

• Potential for Wiring Buildout: The service may include the costs associated with necessary wiring infrastructure, depending on the project.

Ideal For: Businesses that prefer to offload all aspects of wireless network management, minimize capital expenditure on hardware, and ensure continuous, worry-free operation with built-in protection against hardware failure and natural events.

Partially Managed Service

This option offers ongoing maintenance and configuration support from GNL, but the customer likely retains ownership of the hardware (though not explicitly stated, it's the implicit difference from "Fully Managed").

Key Features and Benefits:

• Ongoing Maintenance: GNL will maintain the wireless services within the defined project scope, ensuring continued functionality.

• Scalability: Like the fully managed option, additional coverage can be added later as requirements change.

• Professional Configuration: GNL will configure the wireless product, ensuring it's set up correctly.

Ideal For: Customers who prefer to own their wireless hardware but still want professional assistance with ongoing maintenance and configuration to ensure their network runs smoothly. This might be suitable for businesses with existing wireless infrastructure or those who prefer to manage hardware depreciation themselves.

In Summary:

The choice between "Fully Managed" and "Partially Managed" depends on your organization's comfort level with hardware ownership, capital expenditure preferences, and desired level of IT involvement in wireless infrastructure management.

Managed Network Services: Full vs. Partial

GNL offers two tiers of managed network services: "Fully Managed Service" and "Partially Managed Service." The core difference lies in the extent of GNL's responsibility, particularly regarding hardware ownership and installation.

Fully Managed Service

This is the more comprehensive option, designed to completely offload network management burdens from the customer.

Key Features and Benefits:

• Installation and Maintenance: GNL handles the entire setup, including installation and ongoing maintenance of wired network services within the defined scope. This saves the customer time, effort, and the need for in-house technical expertise for initial deployment.

• Wireless Product Configuration: The service explicitly includes the configuration of wireless products, suggesting a holistic approach to network setup.

• GNL Retains Hardware Ownership: This is a significant advantage for the customer.

  • Reduced Capital Expenditure (CapEx): The customer avoids the upfront cost of purchasing networking hardware.

  • No Obsolescence Risk: GNL is responsible for replacing worn-out, outdated, or damaged equipment. This ensures the customer's network remains current and performs optimally without additional investment.

  • Simplified Asset Management: The customer doesn't need to track, depreciate, or dispose of network hardware.

• Comprehensive Coverage for Hardware:

  • Manufacturer Defect: Standard warranty protection is included.

  • Power Surges: Protection against common electrical issues that can damage equipment.

  • Acts of Nature: Coverage for unforeseen events like lightning strikes, a crucial benefit for business continuity.

• Scalability: "Additional coverage can always be added at a later date" indicates flexibility to expand the network as business needs grow.

Exclusions:

• Willful Damage Due to Physical Abuse: This is a standard exclusion and means the customer is responsible if equipment is intentionally damaged.

Ideal For:

Businesses that want a hands-off approach to network management, prefer operational expenditures (OpEx) over CapEx, and desire maximum uptime and peace of mind regarding their network infrastructure.

Partially Managed Service

This option provides maintenance for existing or customer-installed wired network services.

Key Features and Benefits:

• Maintenance of Wired Network Services: GNL will maintain the wired network within the defined scope. This suggests they will handle troubleshooting, repairs, and potentially updates.

• Wired Network Product Configuration: This indicates GNL will configure wired network products, implying the customer either already has the hardware or is responsible for its acquisition and initial physical installation.

• Scalability: Similar to the fully managed service, "Additional coverage can always be added at a later date," allowing for future expansion.

Differences/Implied Customer Responsibilities (compared to Fully Managed):

• No Explicit Installation: The service states GNL "will maintain," not "install and maintain." This strongly suggests the customer is responsible for the initial physical installation of the wired network.

• Hardware Ownership (Implied Customer Responsibility): The description does not state GNL retains ownership. This strongly implies the customer owns the hardware.

  • Capital Expenditure: The customer will incur the upfront cost of purchasing the networking equipment.

  • Obsolescence Risk: The customer is likely responsible for replacing worn-out, outdated, or damaged equipment due to normal wear and tear or obsolescence, as GNL's ownership and replacement clause is absent.

  • Limited Coverage: Without GNL retaining ownership, it's highly probable that the comprehensive hardware coverage for manufacturer defects, power surges, and acts of nature is not included. The customer would rely on manufacturer warranties or their own insurance.

• No Explicit Wireless Configuration: The service only mentions "wired network product" configuration, whereas the fully managed service explicitly includes "wireless product" configuration.

Ideal For:

Businesses that:

• Already have existing wired network infrastructure they own.

• Prefer to purchase and own their network hardware (CapEx preference).

• Have some in-house IT capabilities for initial installation but want external support for ongoing maintenance and configuration.

• Are looking for a more cost-effective option for ongoing network support without the full upfront management and hardware benefits.